Welcome to Long Stratton Medical Partnership
STOP PRESS*NOW RUNNING Patient Survey 2014-2015*STOP PRESS
PLEASE HELP US - TO HELP YOU!
Your views are important to us so please take time to complete this year’s patient survey. Click on the link below to download and print the survey and post it to us. Alternatively, if you are passing the surgery hand it in to our reception or post in our ballot boxes available in our waiting rooms at Swan Lane or Newton Flotman. Thank you.
2014-15 FINAL Survey.pdf
Welcome to our surgery website which covers both our main surgery in Long Stratton and our branch surgery at Newton Flotman, looking after over 11,000 patients. The doctors, nurses and all the staff take pride in offering the highest quality care to our patients through a comprehensive, personal and holistic service. Wheelchair access is available at both of our sites.
In addition to the seven GP partners we are fortunate to have a highly experienced team of nursing sisters, dispensers and health care assistants / phlebotomists.
Our trained secretarial and reception staff provide the vital administrative support. They are the first and most important link between the patient and the doctor.
NHS England provides additional nursing and medical services and close support to the practice via the district nurses, health visitors and midwives.
We believe in securing the future of our service and therefore undertake postgraduate and undergraduate teaching as well as research.
In 2012 the Royal College of General Practitioners awarded us its Quality Practice Award, its HIGHEST award in recognition of our proven commitment and the achievements demonstrated over an assessment lasting almost 2 years.
Our website has been designed to keep all our patients up to date with news and information about our practice, if we are missing any information that you feel would benefit our patients please let us know, we can use your ideas to further develop and improve our online service. To do this, you can either complete the 'comments or suggestions form' found by selecting the 'Contact details' tab or email Dawn Brighton our Communications Co-ordinator at firstname.lastname@example.org.
On-line repeat prescriptions and appointment booking
If you wish to use the links below to order repeat prescriptions on-line or to make an appointment on-line you must first register at the surgery reception for Patient Access. For identification purposes we will require a photographic form of identity e.g. passport or new style driving licence, you will then be given a Patient Access Form with instructions for registering and using this system.
Please Note: This online system is only available for those patients who use Swan Lane as their main surgery, we are hoping that our system supplier will soon be able to offer this service to our patients using our branch surgery at Newton Flotman
Friends and Family Test
The Friends and Family Test has been rolled out by NHS England as a way to assess how well services are performing. This test has already been successfully rolled out to hospitals across the country and the feedback from the free text comments have been used to make improvements to the experiences of patients.
From 1st December 2014 we would like your continual feedback on the service, care or treatment that you have received after your appointment with a GP, Nurse or HCA/Phlebotomist. Put us to the test and let us know how we are doing or what we could do better, it should take no more than a minute of your time. This information is crucial to our practice as we rely on your comments and feedback to help us to continue to provide a service that we can all take pride in.
The results of the survey will be published at monthly intervals on both NHS England and NHS choices websites, at the same time the results will be published on posters in both of our surgeries and on our TV screen at Swan Lane Surgery. The website will continually publish any results from patients who have used the on-line form. Please see the "Have Your Say" column on the right hand side of this page and then "Friend and Family Results."
Click here to take our Friends and Family Test
(Site updated 26/01/2015)