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Patient Online Access

Online Access

This secure 24 hour online service offers you the ability to book appointments with your registered GP, request repeat prescriptions for any medications you take regularly, view your medication and your summary care record. If you have a smartphone you can download an app to let you do this on the move, anywhere in the world.

To gain access to this service you need to register at reception and provide us with photographic ID. The first level of access is to GP appointments and medications. We can only grant access in person and we are unable to grant access on behalf of someone else. We have a duty to our patients to keep all information confidential so by following these strict guidelines we can ensure that we do not give somebody else access to your personal information.

When the registration process has been done you will be given details on how to login and you will need to think of a password which is unique to you. The practice cannot reset your password.  It is your responsibility to keep your login details and password safe and secure. If you use a shared computer and suspect that your record has been accessed by someone then you should change your password immediately. If you print any information from your record, it is also your responsibility to keep this safe and secure.

Once you have used the first level of Online Access you can then apply for the next level where you can view your summary care record. Again you will need to visit reception and complete a form and supply us with two forms of photographic ID. We ask for this additional security measure because having access to your medical summary is highly confidential and we do not want this to be given to the wrong person.

If you are constantly on the go maybe the App will be helpful - available on Apple or Google Play.

We maintain the right to remove online access to services at any time. This is rarely necessary but may be the best option if access to the service could breach confidentiality for the patient or family of the patient.

Access for Children

We do not allow any child of 15 or under to register for this service. Any child 16 or over can register as above.

Before Applying

Before you apply for online access to your record please take time to consider the following:

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If you have access to test results you may see something that you find upsetting to you. This may occur at a weekend when the surgery is closed and therefore you will be unable to talk to a GP.

Sharing your information

It is your choice whether or not your share your information with others. If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

For more information about keeping your healthcare records safe and secure you may find the following leaflet produced by the NHS in conjunction with the British Computer Society helpful, please click HERE.

Patient Access not working or you require further assistance

If you are using the Patient Access service and are having trouble then we strongly suggest that you have a look through the Patient Access Support page, please click HERE. Our system supplier might take Patient Access offline for maintenace from time to time, if you are having problems you can check the Service Status Page by clicking HERE.

For further information you might find the following NHS leaflets helpful:

Patient Guide - GP Online Records

Patient Guide - Your GP Record

Patient Guide - Protecting your Online Records


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