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Carers Information and Carers Direct


Are You a Carer?

If you are then please let us know - we like to register all our carers and can offer advice and support for your very demanding role. Please phone the surgery and ask to speak to Margaret Cobbold who is our Carer Administrator.

A new local service was launched on 1st October 2017 which you might find helpful - Carers Matter Norfolk. You can access support online, on the telephone or in person. Search in your area for a support group or attend one of the open access education and training events. To view the current Carers Handbook please click HERE

Carers UK updated their useful "Looking after Someone" guide for 2019 which has lots of information and support for Carers, you can download the guide by clicking HERE. They have also released a free online resource that aims to prepare you for the potential cost of looking after someone, called "Thinking Ahead" click HERE.

Did you know that Norfolk County Council can issue a Carer's Emergency Card to ensure that the person you care for can be looked after if you are caught up in an emergency, for more information please see the leaflet In My Place Carers Emergency Service and the following link to  Emergency Care.

Herbert Protocol - Missing Person Information Form

Have you heard about the Herbert Protocol? this is a National scheme used by the Norfolk Police and other agencies, and encourages carers to compile useful information which could be used in the event of a vulnerable person going missing. It was originally designed for people with dementia, but can be used for anyone with a risk of disappearing. This form should be completed to record all vital details of the vulnerable person and retained in a safe place. You keep the information and hand it over when the police need it - If someone goes missing. To download the form visit the Norfolk Constabularly website by clicking HERE.If you are in the unfortunate position of having to report a missing person please let the police control room know that you have a Herbert Protocol when you report them missing.

Content Supplied by NHS Choices

There is a wealth of information on the NHS website (click HEREabout carers and caring. Below are some links into the site that we hope you will find useful.

  • Caring for a parent

    Watch this video on: caring for a parent at home

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website