Change of Clinical System
Change of Clinical System
Update 09/06/2025
Change of Clinical System
We are changing our clinical IT system from Emis to TPP SystmOne in July 2025 and we want to explain why we are doing this and what impact this will have on the service we provide to you.
What is TPP SystmOne?
It is a clinical record system used to record patient care electronically (your health records).
Why are you changing systems?
We have made the decision to change as we feel that SystmOne is a more reliable system. Some of our staff have used SystmOne in previous settings and found it to have better features and functionality than EMIS.
When is the changeover taking place?
From the 9th – 17th July inclusive.
What will happen to my prescription requests during the period of changeover?
To help staff manage the changeover we ask that prescription requests due during the period of changeover are submitted by 27th June. We will be able to operate a normal service again from 18th July.
Please be mindful that our community pharmacies will be busier before and after the changeover and your patience is appreciated.
Will I still be able to book ROUTINE appointments?
We will continue to offer routine appointments as usual in our practice from now up to and including 9th July.
Between 9th – 18th July (inclusive) we will NOT be able to offer routine appointments while we experience the ‘cut-over’ period between the two systems.
Will I still be able to book URGENT appointments?
We will also continue to offer urgent same day appointments throughout this change.
Anyone who needs urgent care during the ‘cut-over’ week between 9th -17th July (inclusive) should contact the practice via telephone.
When will the practice be running normally again?
Our Go-Live date is Friday 18th July and we will have full access to our new appointment diary from this date onwards. With any change in digital system, we expect to have “teething” issues, so we are asking our patients to please bear with us and please be patient while we settle into our new system particularly in the days following our changeover.
Will my NHS App/Patient Access login still work?
The NHS App/NHS desktop login works for both Emis and SystmOne and will continue to work.
Patient Access is a system that only works with EMIS. As we are no longer using EMIS you will no longer have access to Patient Access from the 7th July
We are recommending that patients either download the NHS App (on mobile or tablets, available via your appstore) or access the NHS desktop login here: https://www.nhsapp.service.nhs.uk/login
For help and support using the NHS APP or NHS desktop login, please visit: https://www.nhs.uk/nhs-app/
We are grateful for your patience during this change.