Providing a range of support for people with common mental health and emotional issues such as low mood, anxiety, depression or stress. For information about this service and what is available, including counselling, cognitive behaviour therapy and help to access community support visit:
The website provides details of the courses and workshop which the service offers, as well as case studies highlighting the huge difference which asking for help has made to several people from across Norfolk and Waveney.
be referred through your doctor or there are walk-in clinics available
Non emergency patient transport service
Since October 2014 ERS Medical has been working with the NHS to deliver Non Emergency Transport in Norfolk.
This transport service is available to those who have a medical need and meet the NHS eligibility criteria.
If you believe you are eligible you can call ERS Medical on 0333 240 4100
If you need transport and are confused on your options please visit the Norfolk Community Directory run by Norfolk County Council, Click here
Private Services
A fee is payable for certain services which are not provided free under the NHS – such as insurance reports, firearms forms and to whom it may concern letters.
When making an enquiry about a private service please ring and speak to a medical secretary who will advise you of the process for your particular request. Please see an up-to-date price list below.
Please bear in mind that demands placed on GP’s in undertaking their NHS work means that these private requests may not be able to be completed at short notice. We aim to fulfil these requests within 30 days from the date of payment.
When travelling abroad it is essential to investigate the health risks associated with your trip. You should seek advice at least 8 weeks before you travel due to time frames needed between vaccines and your body developing an immune response to the vaccine to provide you with protection.
Our practice does not offer speciality travel clinics as this is not a part of standard NHS services. However, we do offer the NHS vaccines. The NHS covers the cost of these vaccines which are:
Hepatitis A
Typhoid
Tetanus
Diphtheria
Polio
MMR (Measles, Mumps, Rubella)
For travel vaccines other than those above, advice or malaria prophylactic medication you need to attend a specialist travel service, these services are private and therefore subject to charges.
How to Find out information relevant to your Travel
Appointments can be made online through your chosen website or by visiting one of the local travel clinics.
If you have more complex travel requirements you could get advice from a private travel service, you will be charged a consultation fee but this is often reimbursed against the cost of injections. You will need to know what vaccines you have had already so ask our Receptionists to print out the immunisations that we have recorded for you.
If you are travelling to Europe – then don’t forget your European Health Insurance Card (EHIC), for more information about covering your healthcare whilst on holiday visit NHS Choices Health Care Abroad
Over 75 Services
Helpful Support Services
For assistance with short or long term needs, advice and information – for example if your carer has suddenly been taken into hospital and you need urgent help – Contact Norfolk Swift Response. Or if you have been in hospital and need support when you return home – Contact Reablement support at home – Norfolk County Council
“Your guide to care and support for adults” contains lots of useful information to support people to be independent, resilient and well in Norfolk. There is information about how to get help and support, what kind of services are available and details of other organisations that can help too, Getting care and support – Norfolk County Council
If you live in South Norfolk and need help with essential repairs and adaptations to help keep you independent in your own home – Contact the Independent Living Team.
Treatment of Ear Wax
Ear wax is naturally produced inside your ears to keep them clean and free of germs. If you are having problems with a build-up of wax please see our leaflet.
The pneumococcal vaccine helps protect against serious illnesses like pneumonia and meningitis. It’s recommended for people at higher risk of these illnesses, such as babies and adults aged 65 and over. For further information please visit Pneumococcal vaccine – NHS
Flu Vaccines
Flu vaccination clinics are held every Autumn.
Eligible groups this year
The NHS recommends flu vaccination for several groups:
Frontline health and social care workers
Everyone aged 65 years and over
Individuals under 65 with certain medical conditions, including children and babies over 6 months of age
All pregnant women
All children aged 2 and 3 years (provided they were aged 2 or 3 on 31 August 2024)
All primary school children
Some secondary school children (Years 7 to 11)
Care home residents
Carers
Those living with people who are immunocompromised
Our Nursing Team can see you for a minor injury, however if you have severe bleeding, severe burn or you have fallen and cannot weight bear on a limb you will need to attend the Accident and Emergency department at the Norfolk and Norwich University Hospital. The practice does not perform stitching or have any x-ray equipment, however they can remove stitches and change dressings. If you are in any doubt please telephone and speak to one of our Receptionists who will be happy to guide you.
