Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

Online Services: What’s the difference?

The NHS App allows you to:

  • Check your symptoms and get instant advice
  • Book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • Order repeat prescriptions
  • View previous medications and allergies

Patient Access allows you to:

  • Book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • Order repeat prescriptions
  • See parts of your health record, including information about medicines, vaccinations and test results

  • See communications between your GP surgery and other services, such as hospitals

How to register to the NHS app:

1. Download the NHS App

This can be downloaded on your smart device, click the links in the side bar to be re-directed to the app stores.

2. Create an account on the app

This should then give you instructions to follow, your account will then be approved by the NHS app team ready for use.

How to register for Patient Access

1. Register for level one Patient Access 

You can register by going to reception and bringing photographic ID. They will then request details for you which will you then be contacted with.

2. Register for level two Patient Access
Once you have used the first level of Online Access you can then apply for the next level where you can view your summary care record. Again you will need to visit reception and complete a form and supply us with two forms of photographic ID.

  • Photographic UK Driving Licence
  • Passport
  • Student Card
  • Disabled Badge
  • NHS Card

If you only have one form of photo identification (listed above) then you will need to bring:

  • Utility Bill
  • Bank Statement
  • Credit Card Statement
  • Building Society Statement
  • Mortgage Statement
  • P60
  • P45

If you have no form of photo identification then we will need to see two of the above.

If you already use Patient Access you can continue to use it as well as the NHS App.

Further information

Before you apply for Patient Access to your record please take time to consider the following:

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If you have access to test results you may see something that you find upsetting to you. This may occur at a weekend when the surgery is closed and therefore you will be unable to talk to a GP.

Sharing your information

It is your choice whether or not your share your information with others. If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

For more information about keeping your healthcare records safe and secure you may find the following leaflet produced by the NHS in conjunction with the British Computer Society helpful, please click HERE.

Access for Children

Patients must be over 16 to register for patient access, patients must be over 13 to register with the NHS app.

For further information you might find the following NHS leaflets helpful:

Patient Guide – GP Online Records

Patient Guide – Your GP Record

Patient Guide – Protecting your Online Records

We maintain the right to remove online access to services at any time. This is rarely necessary but may be the best option if access to the service could breach confidentiality for the patient or family of the patient.

Please note that currently you cannot order repeat prescriptions online to collect at Newton Flotman Surgery. Online services are still available to Newton Flotman patients, but you would have to collect your medication from Long Stratton Surgery.

Download the NHS App

Download the Patient Access App