Please allow 5 working days, excluding weekends and Bank Holidays, for your request to be processed.

Ordering Prescriptions Online

Please ensure you have registered for Online Services if you want to order repeat prescriptions online. Please note that if you order your prescriptions online the medication must be collected at Long Stratton and not at Newton Flotman. You can find further information regarding this by clicking the button below. 

Online Services


We hold a comprehensive stock of medicines for dispensing to those patients who live more than one mile away from the chemist.

Dispensary Opening Times

Long Stratton – Monday to Friday from 8.15am – 6.00pm (Closed on a Tuesday between 12noon and 2.00pm)

Newton Flotman – Monday, Tuesday and Thursday from 8:15am – 1:00pm and 2:00 pm – 6:00pm

Our Dispensary phone lines are open between the hours of 8.15am and 3.00pm (lines are closed between 3.00pm and 6.00pm)

Repeat Prescriptions

If you require certain drugs on a regular basis (repeats) you will be issued with a tear-off slip from your prescription. The next time you need to reorder your medication post this slip through the letterbox at the surgery that you wish to collect from. You may also email the dispensary team at Long Stratton on [email protected] or Newton Flotman on [email protected].

If you lose your tear-off slip please hand in a written request including your name, address and DOB. Do not worry if you cannot remember the name of your medication just give us a brief description.

We are unable to accept prescription requests over the telephone due to patient safety. Many medications can be hard to pronounce or can sound very similar to others which could result in errors being made.

NHS Prescription charges

From 1 May 2024, the charges are:

  • Prescription (per item): £9.90
  • 3-month PPC: £32.05
  • 12-month PPC: £114.50
  • HRT PPC: £19.80

If you will have to pay for 4 or more prescription items in 3 months, or more than 14 items in 12 months, you may find it cheaper to buy a Prescription Pre-payment Certificate (PPC). 

Electronic Prescription Service (EPS)

The Electronic Prescription Service is now available at the practice. This means we can now send your repeat prescription electronically to your chosen pharmacy instead of writing out paper prescriptions. You will need to choose a place for us to electronically send your prescription to. This is called a nomination. You can choose a pharmacy near to where you live, work or shop or you can choose a dispensing application contractor (if you use one).

You can find out more information by clicking HERE, or alternatively please discuss this with our Dispensary Team or your Pharmacist.

Pre-payments and Exemptions for Prescriptions

The NHS prescription charge for each item is a flat-rate amount which the government charges for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPC), commonly known as “season tickets“, offer real savings for people who need extensive medication. The Department of Health requires you to make a declaration on the reverse of your prescription, either to say that you have paid the current charge, or are exempt on one or more specific grounds.   A false declaration is fraud, and  makes you liable to prosecution. Exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs)

There is further information about prescription exemptions and fees on the NHS website

Has the hospital made a change to your regular medication?

If you have been discharged, or had an out-patient appointment at the hospital, and a change to your regular medication has been recommended, please can we ask you to check with our Dispensary Team, after 2 weeks, to make sure that your medication has been adjusted.


Click here to check whether you are eligible to have your prescription dispensed from Swan Lane and Newton Flotman Surgery

For more information on the Prescribing of Medication please see the following Fact Sheet