Where possible you are advised to seek a morning appointment, this is to ensure that any investigations can be sent to the hospital by midday.
We also offer a comprehensive list of nursing services that are undertaken during our morning clinics, such as dressings, contraception/pill checks, immunisations, treatment of cuts and other minor injuries.
Booking an Appointment
When you register with our surgery you are assigned an accountable GP. When booking an appointment you will be offered the next available slot with your named GP, if this doctor is not available you will be offered an appointment with one of the other GP’s, locums or registrars.
An appointment with the doctor is scheduled for 15 minutes and is for 1 problem for 1 person. If you have more than one problem please speak to our receptionists to request a double appointment or return at a later date for a second appointment. Please make a separate appointment if anyone else in the family wishes to be seen. To book a non-urgent appointment please complete out online form Start Online Consultation
If you have a serious or acute problem that cannot wait and you feel that you need to be seen urgently by a doctor we offer a GP telephone triage (telephone assessment). Our receptionists will take a brief summary of your problem and pass this information to the duty doctor. The duty doctor will either ask the receptionist to book you an appointment or will telephone you directly.
For guidance on making the most of your doctor’s appointment please visit NHS Website or click on the following link: Questions to Ask the Doctor
Home Visits
A home visit takes between 4 and 5 appointments out of the doctor’s day.
This is a special service for the housebound and seriously ill. Whenever possible a request for the doctor to visit should be made before 10:00am so that the doctors may plan their visits for the day.
We are unable to guarantee a specific Doctor will visit as this depends upon availability and other factors. The decision to make a home visit will be at the Doctor’s discretion.
We are unable to undertake visits on the basis of lack of patient transport. Volunteer transport can be obtained from:
Transport Plus on 0344 800 8020 Transport bookings can be made 9am-5pm, Monday to Friday (except public holidays). For more information click HERE.
Reception Team
Our receptionists are your first point of contact either on the phone or at the surgery and are trained to help and guide you. They are there to help with your enquiry so please do not be offended if any of our receptionists ask what your problem is, they are just trying to determine the best course of action for you. Anything you discuss with our receptionists or any other members of our staff is treated in strict confidence.
When you arrive for your appointment
Please notify one of our Reception Team or book yourself in on our waiting area check-in screen on your arrival at the surgery.. If you have waited more than 20 minutes please enquire about the reason for the delay.
Delayed Appointment Times
The doctors strive to run their surgeries on time and we appreciate that it can be very frustrating when our appointment times are running behind and you may have a long wait to see the doctor. Appointments can take longer than the allocated 10 minutes as patients can present with complicated acute problems and the doctor may have to make a referral, organise treatment or arrange a hospital admission. Problems can also arise if patients with potentially serious conditions, for example chest pains, arrive without an appointment but they need to be seen straight away, or an urgent visit is called for during surgery time. Your understanding of why the surgeries can sometimes run late is appreciated, one day it could be you or a member of your family who needs a longer appointment time or an urgent visit.
Pregnancy Appointments
To Register your pregnancy and book an appointment with a midwife please call 01603 287239.
For more information on your pregnancy please see the NHS official section under Family Health